New You Plan Delivery, Exchanges & Refunds

Free Delivery to UK & Ireland

We offer free delivery on all orders over £80.00/€103.20* for UK and ROI customers. Orders under this amount will incur a standard delivery charge of £4.99/€6.44

Offshore UK Destinations

These destinations are excluded from our UK/ROI Free shipping and will be charged as follows.

Guernsey £ 19.99
Isle of man £ 10.00
Jersey £ 19.99

Rest of world

Delivery Zone Country Estd* Days
Zone B

£4.99

Belgium, France, Germany, Luxembourg, Netherlands, Sweden 2-4
Zone C

£9.99

3-5
Zone D

£14.99

Austria, Belgium, Czech Republic, Denmark, Hungary, Lithuania, Poland, Slovakia, Slovenia 5-7
Zone E

£24.99

Croatia, Estonia, Finland, Greece, Italy, Latvia, Malta, Portugal, Spain 7-14

* Estd days - As provided by our Shipping Partners

If your country is not listed above, you will be charged our standard Worldwide Shipping at £19.99 during checkout and you will receive a true quotation for your shipment. The over/underpayment will be billed separately.

Import and custom duties

Some countries will have import taxes, which we are currently uncertain of, or pay for, in advance. These duties will be payable by you.

customer eating products

Dispatching of orders

We aim to dispatch all orders on the same working if they are placed before 3pm.*** Our working days are Monday to Friday excluding bank holidays. We make every effort to uphold these timescales, however we will not accept responsibility if an order is not dispatched on the same working day. Due to this and to cover all eventualities with the couriers we would recommend ordering 3-4 days ahead of time as we know how important it is to get your packs.

Delivery timescales

For GB, NI and ROI typically we work with our couriers to get parcels delivered in 24 working hours from the date of dispatch. Please note this is not a guarantee and we ask that you allow additional time for delivery should a pack be delayed or damaged.

Please note that for UK and ROI customers if there is no one home - delivery of your parcel will be attempted to one of the following:

  • Left with a neighbour
  • Left in a suitable, safe location or
  • Returned to the depot

A card will be left detailing the parcel location and/or requesting that you rearrange delivery. It is advisable to download DPD's App if you wish to leave specific delivery instructions or track your parcel.

Please note DPD will not attempt delivery more than twice at which point your order will be returned to us as there may be another £4.99 delivery charge applied to an order if we are to send a replacement.

To ensure that your deliveries go as smoothly as possible we would ask that you provide a valid contact number – preferably a number that can receive incoming text notifications and also a valid email address. This is to allow ourselves and our couriers to communicate effectively with you.

For international orders we can provide you an estimate of the shipping timescales at the point where you are quoted for delivery costs.

Delayed / Missing Parcels

In the event that your parcel is not received on time or in the condition expected we would ask that you email us on support@thenewyouplan.com and one of the team will be in touch as soon as possible to help resolve any problems you may be facing.

Exchange / Returns

We accept exchanges and returns on your first order within 30 days of ordering. Customers are responsible for returning their products and we do not accept responsibility for any items lost in transit when being returned to ourselves.

We will only refund the card or account used to pay for the order. There are no exceptions to this.

 

Returns & Refunds Info

 

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