Terms and Conditions of The New You Plan Diet
 
+44 28 3833 0720 Open today 8am - 4.30pm
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New You - Terms and Conditions

New You is totally dedicated to ensuring customer satisfaction. Please see below for our Terms and Conditions.

Ownership of Intellectual Property Rights

All intellectual property rights, including copyright in this website are owned by New You. The website user is granted a license to use these for the purpose of viewing the site. You may not modify, distribute or re-post any content on this website for any purpose without the permission of New You.

Accuracy of Content

New You has taken every care to ensure the content of this website is correct. In particular, to ensure prices quoted are correct at time of publishing and all products have been fairly described. All prices stated are inclusive of VAT. We accept no responsibility for any inaccuracies regarding pricing and reserve the right to alter prices without notification and to refund any orders which cannot be honoured or fulfilled. In the event that there does happen to be a pricing error, the correct price will be set out in the Dispatch Confirmation.

We will take all reasonable care to ensure that the product images and descriptions are as accurate as possible however, due to the photographic process and the calibration and settings of individual computer screens, we cannot guarantee an exact match to the product as displayed on your screen.

Changes to Terms and Conditions

We reserve the right to change these terms and conditions and we advise our customers to read through them whenever possible.

How to Order

Making a purchase could not be easier. Just browse our store and add any items you wish to purchase to your shopping basket. Once you have finished shopping, please click on 'Proceed to Checkout' and at this point you will be asked for a few details so that we can complete your order.

After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.

Availability

We will endeavour to hold sufficient stock to meet all orders. However, we will inform you as soon as possible if goods you have ordered are not available and give you an expected delivery time.

Deliveries

When you get to checkout you will be able to choose the delivery option that suits your requirements and budget.

We deliver to UK and Ireland.

Please note that a signature will be required to confirm receipt of deliveries and a card will be left to rearrange delivery if there is no one at home.

International Deliveries

Please contact us for a quotation

Payment

We can accept payment via Paypal and with the following debit and credit cards:

Visa Credit, Visa Debit, Visa Electron, Mastercard Credit, Mastercard Debit, Maestro, Amex, Solo and JCB.

Your credit/debit card will be charged on the date that your order is dispatched. All prices are inclusive of VAT (where applicable), at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery.

Cancelling your order

If you wish to cancel your order after it has been placed, simply call us on 02838 330720 or e-mail us, before we dispatch your order, i.e. before you have received a dispatch e-mail from us, providing us with the relevant details. If your order has already been dispatched, i.e. you have already received a dispatch e-mail, you will not be able to cancel your order, however if you return an opened item, New You Plan may, at its sole discretion, provide a refund.

Reporting errors on your order

In the unlikely event that you should need to query a mistake made on your order then this needs to be done within 14 days of placing the order for us to deal with your complaint. Any issues raised beyond these timescales not be considered and are at the discretion of the company.

Returns and Refunds

The products we sell are "Perishable Food Items" and are not covered by the DSR (Distance Selling Regulations act 2000). Due to the nature of food packs we are not able to resell or reuse them in case they have been tampered with. This means we are unable to accept returns or exchanges.

If we have sent you the incorrect flavours/products in error, i.e. incorrect flavours/products to those requested in writing on your invoice, we will pay to recover the incorrect items as well as replace the incorrect items with the correct items. A verbal request does not form part of an order request invoice.

We will cover the cost of postage if we send you the wrong items. Once we have received the incorrect items, we will refund the postage to the original method of payment used for the corresponding order. We will issue refunds within 2 days of receiving the returned goods. Please allow 3-5 working days after this time for payments to appear on your account.

Any goods returned without our authorisation will not be processed or returned to you (unless you pay the postage).

We do not offer an exchange of unwanted flavours due to Health & Safety Regulations, therefore we recommend that you buy a smaller bundle pack or a mixture of individual items so you can sample a wide range of products.

To request a return for a refund of non-food products please contact customer services. In this case, we would highly recommend you return these non-food items by registered/signed for mail as we cannot accept liability for any items lost in transit. We will issue refunds within 2 days of receiving the returned goods to the original method of payment associated with the corresponding order. Please allow 3-5 working days after this time for payments to appear on your account.

This returns policy does not affect your statutory rights.

General

Correspondence

You agree that email can be used as a long distance form of communication.

Links

We have placed links on this website to other websites that we think you may be interested in however, we do not vet these websites and do not have any control over their contents. New You cannot accept any liability in respect of the use of these websites. It would be a breach of contract for any other websites to link to the New You website without express permission from the partners of New You.

Damage to your computer

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technoligically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Age Restrictions

You must be eighteen years old to use this site.

Law and Jurisdiction

This contract is governed by Northern Irish law and enforceable in our courts. All contracts are concluded in English.

Limitation of Liability

We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

New you STRONGLY ADVISES that you should ALWAYS seek and follow the advice of your doctor or health professional BEFORE starting on a Very Low Calorie diet.

BEFORE STARTING THE DIET PLEASE ENSURE YOUR FOLLOW OUR 5 STEP PRE-START CHECKLIST.

It is important that you do not start a total food replacement plan if you have any health conditions that would prevent you from doing such a plan. New You strongly recommends that you do not put your health at risk and follow our 5 step pre-start checklist: -

  • 1. BMI more than 25
  • 2. No medical contraindications
  • 3. Check up with doctor to get approval
  • 4. Get Blood pressure checked
  • 5. Get a check up every 28 days with your doctor.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Retention of Title

Title to the goods shall remain vested in New You and shall not pass to the purchaser until the purchase price for the goods has been paid in full and received by New You. The products will be at the risk of the purchaser from the time of delivery.

Goods Retention

Where goods go unclaimed and / or are returned to the New You warehouse, an email will be sent to the purchaser and goods will be retained for 3[x] weeks before being rotated back into stock.

Cookies

Cookies are used on this shopping site to keep track of the contents of your shopping cart. You can turn off cookies within your browser by going to your browser preferences and selecting block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Offers and Promotions

Free delivery and other offer order codes remain the property of New You, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer.

Free shipping offers only apply to standard delivery for the United Kingdom and Ireland. Offers with a spend threshold always exclude delivery charges. Offerend dates apply. New You reserves the right to vary or withdraw offers without notice.

Money Back Guarantee - Begins 1st May 2014

We are so confident in The New You Plan that we are offering a 100% money back guarantee for all new customers (1st order only). If you are not happy with our plan then we will refund you for all products that are returned to us within 30 days of the order being placed.

Mailing list

If you wish to join our mailing list we may occasionally contact you regarding special offers, new products, promotions, etc. We use a third party to circulate our marketing emails therefore we make our mailing list (email) available to them for this purpose only. We will not send emails to you unless you have given us your consent by registering with us. If at any time you do not wish us to contact you any further, please call or email us and we will remove your information from our database immediately.

New You will never rent or share your email address or information with anyone. Never!

Disclosure of Data

In case any fraudulent activity is detected on the website or without limitation, in connection with the breach of intellectual property rights through the use of the website, we may release personal information in order to comply with any applicable regulation or assert our rights. In the event that we decide to sell New You your personal information will be passed on to any successors in title.

Transfer of Rights and Obligations

The contract between you and New You is binding on you and us and our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. New You may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights and obligations arising under it, at any time during the Contract.

Online Security

We take online security very seriously and are committed to ensuring your information is stored and handled safely and privately. Your credit card information is processed securely via a third party payment provider and at no time do New You store or have access to your credit card or CV2 number. We use the industry standard (SSL - Secure Sockets Layer) secure server to ensure private information and credit card details are transmitted securely across the internet.

Privacy Policy

Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.

We collect information about you for a number of reasons. Firstly, to process your order, secondly, to provide you with the best possible service. We may also obtain information about your usage of the website to help us develop and improve it further.

If you have shopped with us we will hold your name, address, telephone number, and email address. We will also hold the delivery address(es) for your orders and the password information associated with your account. We also maintain a record of your product selections.

If you have requested to receive our email newsletters regarding new products and special offers we only hold your name and email address. If you wish to unsubscribe, please email us at support@thenewyouplan.com. New You only discloses customers' information to a third party when order details are processed as part of the order fulfilment and for distributing promotional emails. In this case, the third party will not disclose any of the details to any other third party. By submitting your personal data, you agree to transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Miscellaneous

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

Customer Service

We hope you are completely satisfied with your order and our customer service, however, if you have any queries, please feel free to contact us. Our contact information is as follows: -

Director: Julie-Ann Muldoon

The New You Plan
Unit 73
CIDO Business Complex
Carn Drive
PORTADOWN
Co. Armagh
Northern Ireland
BT63 5WH

Tel UK: 028 38 330 720
Tel ROI: : 0044 28 38 330 720

Email: support@thenewyouplan.com

Thank you for visiting our website.